The client is a company leveraging the latest speech recognition technology in order to create a system that supported spoken communication. With the number of voice recognition products increasing every day, this client is trying to build a business that helps other implement this technology in an effort to build deeper human connections and connect more communities, making them accessible and inclusive. Connecting businesses through better communication is also another high concern for this client as they work to make voice recognition software more accessible in industries like manufacturing, finance, and retail.
In order to live up to the promises promoted with their new speech recognition tool, the client had to ensure that all information in the system was accurate.
The client discovered Data Entry Outsourced (DEO) when looking for potential outsourcing providers for their annotation services and then provided our team with the requirements. They had created a voice recognition tool that was based on a specific voice database so DEO was tasked with the following requirements:
The biggest challenge here was validating the text/sound output being provided by the tool. Our team had to go through an extensive training course on using the tool and also learn how the speakers pronounce certain words. In fact, the biggest challenge in speech recognition technology in general is the diversity in the way people speak so our team had to face the same challenge that had been plaguing this industry for 70 years.
One of the most difficult obstacles faced by our client was that there were not a lot of annotation providers that could handle such a large workload. We were able to take on the large project and work with them.
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