Case Study – Data Entry Outsourcing by a Publication Company in Italy

Situation

Our client was:

A leading e-publication company dealing in mobile and tablet publications
Based in Italy
Looking for an offshore partner to handle one of their leading weekly publications

The challenges facing us were:

To meet the expectations of the client, who sought high quality and fast turnaround time for their e-publications and had a long-term plan of transferring more work to their offshore partner
To offer customized data conversion services for e-Pub compatible readers such as the iPad, iPod, Amazon Kindle, Calibre, etc.
To process files received in PDF format and then convert them to xHTML format

The steps we took to address the challenges were:

Recruiting an experienced e-Pub specialist with sound knowledge of mobile and tablet publishing
Performing a trial run to ensure the client was happy with the output
Working tirelessly to meet the client's tight schedule, with 8-hour turnaround time for the weekly job
Recruiting and training 3 resources to handle the strict requirements of the customer
Adhering to the client's feedback on coding and meeting his expectations
Using Adobe Reader, Adobe Digital Editions, MobiPocket and Stanza to create customized solutions for the client

Our actions resulted in:

Huge cost savings for the client: The project cost for the client turned out to be about $1000 per month, which was at least 50% less than what it would have been if the same work was done in Italy.
Quick turnaround time: We worked hard to ensure fast turnaround of the weekly publication and delivering it within the 5 hour turnaround time required by the client.
High-quality work: The client was very happy and satisfied with our deliverables and output, without any quality issues. This resulted in the client awarding us another ongoing project.

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