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The client is a marketing company based in the United States that provides innovative industry solutions for their clientele. The client made a name within the industry as the inventor of the first mapping solution for marketers, in addition to being a full-fledged service provider of multi-channel marketing communications powered by leading technology and robust data insights. Their unique approach to marketing extends to helping leading American brands and fundraisers, representing all possible industry sectors, maximize their marketing ROI, and effectively execute fundraising and marketing strategies.
With a time-critical project to complete, the client wanted to partner with an outsourcing agency that could key donation amounts and correct any key code errors on an ongoing basis. Due to the high volume, the client required an agency with the ability to handle 800,000 keystrokes per day, six days per week, with potential to accommodate a growth of up to two million keystrokes per day. The outsourcing agency would be required to access a proprietary system based on a server in the United States, where keystrokes would be monitored through the client's system and reported daily.
The client learned of Data Entry Outsourced (DEO) and our proficiency in handling large scale projects effectively, and after contacting the sales team they decided to assign this project to DEO for the following reasons:
A project of this volume presented a few key challenges for the DEO team:
The DEO team had to develop a proactive, customized approach to this project to ensure ongoing success:
DEO wanted to ensure that this project would be a seamless experience for the client, and could be efficiently managed by the DEO team. Therefore, the following exceptional steps were taken:
This challenging, large volume project was effectively handled by the team at DEO, and the project outcomes were as follows: