A Tour Organizing Company Strengthens its Database with 100% Clarity, Accuracy and Completeness

The Client

The client is a renowned tour organizing company with offices its offices located at England and Wales. It aggregates holiday itineraries from plenty of associated operators.

The Business Situation

An essential source of information for people planning to holiday itineraries is the neatly-built website that provides complete and updated tour operators' information. As this is being the key to success; the client was willing to update its database. The client approached DEO for the same reason and asked to refer the tour operators' websites for updating database, which had 22 fields altogether: 20 fields with multiple choices and 2 text fields.

The Challenges:

The project wasn't complex, but it required to be handled tactfully. Few challenges we faced during the course of action include:

  • Interpreting and analyzing the tour operators' websites and understanding potential futures changes and updates
  • Drafting a long-lasting customized solution by integrating the information from all websites and sources
  • Assuring 100% database support to the client with an eye to detail

The Solution

We made an exhaustive study of the client's project specifications and drafted a decisive tailor-made solution considering the following aspects:

  • Deploying a dedicated and efficient team of Database Administrators (DBA's), Data Analysts and Data Entry Specialists who have high accuracy and rapid key in capabilities to handle this project, and getting the entered text data proofread by professional editors in case of lengthier texts
  • Making an extensive study of the tour operators' websites to keep a track of information to be updated under the guidance of the project manager, who will perform quality checks before project submission
  • Applying stringent data security measures to maintain the confidentiality of data
  • Running an initial free trail with the client followed by live calls to gage 100% project clarity thereby make changes if desired

The Result

The outcomes of the project were:

  • A complete and Tailor-made Solution with 100% accuracy, completeness and protection
  • Long-lasting Database Project Delivery with the provisions for future changes and updates if any
  • Customers Engagement and Tour Inquiries increased by 60% and 70% respectively
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